Refund policy

30-Day Return Policy

We accept returns within 30 days of purchase on all products that are brand new, unmounted and uninstalled, in the original factory boxes. WHEELS AND TIRES THAT HAVE BEEN MOUNTED CANNOT BE RETURNED. YOU MOUNT IT – YOU OWN IT! Wheel and tire packages are mounted before shipping, so please inspect them for damage and check fitment before installing and driving on them.

How to Return an Item

1. Email support@tacomawheels.com or call 323-621-5828 with your order number to request a Return Authorization.
2. Ship the item back to us in its original packaging using the instructions we provide.

Return Shipping & Restocking Fees

The customer pays return shipping, unless the item arrived damaged, defective or incorrect, in which case we cover it. A restocking fee of up to 15% may apply to non-defective returns. Restocking fees are waived when you use the return toward replacement products of equal or greater value.

Refunds

Once we receive and inspect your return, we will email you and issue your refund to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post the credit.

Damaged or Incorrect Product

If you receive a damaged or incorrect product, please note any damage with the delivery driver and send photos to support@tacomawheels.com within 48 hours of delivery. We will provide a prepaid return label or call tag at no cost to you, and you can choose either:

1. Return the item first; after we receive and inspect it, we ship a replacement at no charge, or
2. Purchase a replacement to ship immediately; after we receive and inspect the original item, we issue you a full refund for it.

Order Cancellations

To cancel an order, contact us as soon as possible. Cancellations require approval from a Tacoma Wheels representative and may be subject to a cancellation fee of up to 5% of the order total. The rest of your payment is refunded to your original payment method. The amount of any cancellation fee is kept as a credit on your account for 30 days and can be applied toward any new purchase during that time. Orders that have already shipped cannot be canceled but may be returned under the return policy above.